Language and communication influence how and if Latinos access and experience local resources and services. Typically, the quality of service provided to Latinos is diminished and customer satisfaction is lower for them because service providers lack Spanish language staff, information, and materials, and knowledge about Latino culture.

Providing services, to Latinos and other persons with limited English proficiency (LEP), that are more limited in scope and lower in quality than those provided to English speakers, is a violation of Title VI of the Civil Rights Act of 1964. For information about LEP law and resources, visit our Language Access webpage.

This section has been discontinued and its resources have been moved to other parts of the CJ website, largely, to Latinos in Our Area.